Business Process Outsourcing Market Demand & Growing Report 2035
Here’s a structured reference-style Business Process Outsourcing (BPO) Market overview, covering recent developments, market drivers, restraints, regional segmentation, emerging trends, use cases, challenges, opportunities, and expansion factors
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1. Recent Developments
Strategic expansions & technology rollouts
Capgemini’s acquisition of WNS Global Services (2025) for ~$3.3 B to strengthen AI-powered BPO offerings.
BPO providers (e.g., Accenture) have increased automation and AI integrations across customer and back-office functions, improving efficiency and service quality.
Nearshore delivery center expansion, improving multilingual and timezone-aligned customer engagement services.
